Designed to optimize privacy at every level, UP Phone integrates proprietary hardware and software like no other smartphone to protect customer privacy. With an on-device Firewall, multi-layered privacy protections, a refreshed UnpluggedOS, and an all-new user experience, UP Phone sets an entirely new standard for privacy with a device that is easy to use out of the box.

UP Phone is designed to secure your data and protect your privacy. While most smartphones encrypt data, their operating systems are part of larger ecosystems designed to collect, analyze, and monetize personal information. Other phones are also vulnerable to apps that track activity behind the scenes.

UP Phone mitigates these vulnerabilities through the UnpluggedOS and tools. There simply is no mechanism to extract or analyze your data. Additionally, UP Phone gives you more transparency and control when it comes to third-party apps. You’ll have greater visibility into how apps behave and what data they access, helping you make informed decisions about what you install and use.

UP Phone is designed to work with all major carrier networks in the U.S. and Canada. Currently, UP Phone works with many carriers, including AT&T, T-Mobile, and the Mobile Virtual Network Operators (MVNOs) such as Patriot Mobile, Pond Mobile, Mint, PureTalk, Really, and more, which use the AT&T or T-Mobile infrastructure. Some even use both.

UP Phone is not certified to operate on Verizon's Network or on their dependent MVNOs.

In Canada, UP Phone works with the "big three" — Rogers Wireless, Telus Mobility, and Bell Mobility — as well as all of their respective MVNO carriers.

Not yet. Certification for the Verizon network and all associated MVNOs which use the Verizon infrastructure is coming and on our road map. However, the process is both more involved and more costly than getting onto the other networks. We do not yet have a specific timeline to support Verizon on UP Phone.

Yes! You can easily transfer your photos, videos, contacts and other data from your previous iPhone or Android device using our built-in UP Switch app. We also offer detailed step-by-step guides to help you through the process: 

•  From Android: https://support.unplugged.com/en/articles/345413-how-to-transfer-data-from-android-to-up-phone
• From iPhone: https://support.unplugged.com/en/articles/167848-transferring-data-to-your-up-phone 

If you need any help during the transfer, Unplugged Support Representatives is ready to help. 

UP Phone does not come with a SIM card or mobile service plan; Unplugged does not offer carrier service directly. Instead, you can use your own provider and keep you existing phone number as long as it's compatible.

Please note UP Phone currently supports AT&T and T-Mobile networks, including their MVNOs. Verizon is not supported at this time, but we’re working to add compatibility in the future.

Yes! You can use most popular apps UP Phone. You’ll be able to install them through App Hub, our official app marketplace. Please note UP Phone is a de-Googled device, so it does not support Google Play Store.

You can explore the current list of available apps and even request new applications to be added by visiting the App Hub's web version here:https://store.unplugged.com.

The UP Phone combines powerful hardware with a privacy-first software experience. It features a vibrant 6.67” AMOLED display with Gorilla Glass, 256GB of internal storage (expandable via microSD up to 1TB), 8GB RAM, and a 4300mAh battery that supports both USB-C and wireless charging. The camera system includes a 108MP main rear camera and a 32MP front camera, with additional wide and macro lenses.

For mobile connectivity, UP Phone supports full 5G networks with dual SIM functionality (one physical nano SIM slot and one eSIM).

Prefer to avoid 5G? No problem, you can manually select your preferred network type in your phone settings, including 4G, 3G or even 2G (less secure), depending on your carrier's coverage.

We offer a 30-day Return Policy, which means you have 30 days after delivery to return. Please note that a restocking fee may apply depending on the condition of the returned device. Additionally, he UP Phone also comes with a limited warranty covering manufacturing defects.

UP Phone is designed with longevity in mind, both in terms of hardware durability and software support.

With an IP53 rating, UP Phone ensures protection against limited dust entry and water spray at angles up to 60 degrees from vertical. This makes it suitable for everyday scenarios where it might encounter light dust and water exposure.

With proper care, the phone's hardware can last several years. We recommend using a protective case and screen protector for added longevity, and we offer multiple options in the accessories products on Unplugged.com

Our software is regularly updated to ensure continued performance, security, and compatibility.

UP Phone is currently available in the United States and Canada. While the device may operate on carrier networks in other countries, we cannot guarantee compatibility outside of the U.S. and Canada.