Making the UP Phone Switch
It's smooth, supported and a little exciting.
If you’re considering ordering an UP Phone, you may be wondering: Will the experience feel too unfamiliar or complicated?
We get it. Switching phones or even operating systems can feel like a big step. Feeling hesitation is completely normal. That’s exactly why we’ve designed the entire experience to feel smooth, supported, and confident.
At Unplugged, we believe you shouldn’t have to choose between real privacy and everyday usability.
What You Get Right Out of the Box
When you open the box, you’ll find the essentials laid out simply and thoughtfully: a pre-applied screen protector, USB-C charging cable, SIM ejector tool (which also activates the hardware kill switch), and a quick-start guide.
But there’s one special touch that always stands out — a pocket-sized copy of the U.S. Constitution tucked inside. We include it as a quiet reminder that this phone was built with purpose: to help you reclaim control over your data and defend the fundamental rights the Constitution was written to protect.
UP Switch and Uploader
Unplugged offers two apps to make the process of moving from your existing phone easy:
UP Switch UP Switch is the official phone transfer app to move contacts and passwords from your existing phone in a smooth, step-by-step transfer process designed specifically for setting up a new UP Phone. We've designed switching to be simple, secure, and stress-free.
UP Uploader makes it easy to move your memories to your new UP Phone. With encrypted cloud storage, your photos and videos are always safe, private, and under your control. The system is designed, so that even we can't access your data, and this means it's important to take extra careThe simple transfer process allows you to choose the albums and folders you want to move and back them up. UP Phone's photo storage is private by design. There are no ads, no hidden tracking and no access to your personal files.
Live Setup Support — With a Real Person!
The best part? You’re never left figuring it out alone. As soon as your phone arrives, you can schedule a complimentary one-on-one setup call with a real person on our U.S.-based team. They’ll walk you through everything — not just the setup and transition, but every privacy feature and how to navigate the interface — so you feel confident right from the start.
A Clear Difference
The difference is immediate and consistent. Open the Privacy Center and you’ll see Unplugged's Firewall working live, blocking thousands of data-harvesting attempts day after day. You’ll feel the difference when you flip the physical kill switch or notice how refreshing the Time Away feature is. You can even store photos, documents, or apps completely offline if you choose.
It’s the kind of experience that makes the switch feel less like a trade-off and more like a genuine upgrade.
Support Whenever You Need It
If any questions come up after your setup call, the Support app is already on your phone backed by real help from our team.
We’ve worked hard to make moving to real privacy as frictionless as possible. The switch is easier than most people expect, and peace of mind is immediate.
Ready to experience it for yourself?
Shop the UP Phone and schedule your complimentary setup call the moment it arrives.
We can’t wait to welcome you to a better, more private way.
— The Unplugged Team